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COVID-19 Guidance

As a customer-focused business, it is our priority to alleviate concern from guests and homeowners during uncertain times.

Unique Homestays request that the following best practice regarding health and safety is adhered to when conducting property viewings, for both the visitors and homeowners. 

COVID-19 Guidance for homeowners

1. All viewings will be scheduled at a convenient time for both yourself and a Unique Homestay representative.

2. Before the visit, you must advise Unique Homestays if any members of your household are showing COVID-19 symptoms or have been asked to self-isolate within the last 14 days. Please also ensure that the property is deep cleaned, paying particular attention to touchpoints such as door handles and doorbells etc., in addition to boosting ventilation with doors and windows opened both prior to, and during, the visit. Please provide easily accessible hand sanitiser for use when entering, and exiting, the property.

3. During the visit, we politely request that houses are empty and our team are left to view the property unaccompanied. If you are not able to vacate the property, we must ask that you remain in one room. Please note we will not be able to enter that room.

4. We ask that during any interaction with our team on the visit, whether inside or out, a face covering is worn and a two-metre distance is maintained.

5. Whilst we will endeavour to provide as much information prior to the visit, we appreciate you will have questions for us. We’ll be happy to answer these outdoors, respecting social distancing at all times.

6. Should a lockdown be re-introduced that impacts your visit or photoshoot, we will reschedule at the earliest time when it is safe and legal to do so.

7. Following your visit or photoshoot, should you feel unwell within 14 days, it is imperative that you contact our team to enable us to take the necessary measures to eliminate any potential spread of the virus.

COVID-19 Guidance for visitors

1. All property viewings will be required to be confirmed 72 hours in advance allowing owners to prepare the property in accordance with government guidance.

2. Before attending the property viewing, please confirm with a Unique Homestays representative if any members of the party are showing COVID-19 symptoms or have been asked to self-isolate within the last 14 days.

3. We politely request that only two people from the same household attend the viewing in addition to a representative from Unique Homestays or the property.

4. During the viewing, we ask that social distancing rules are adhered to by both parties always remaining at least one metre apart.

5. Unique Homestays will not provide PPE for viewers, however, should you wish to wear your own PPE this is at your own discretion.

6. Whilst viewing the property, please make every effort to avoid touching surfaces.

7. On arrival you will be asked to wash hands as a precaution, soap and disposable paper towels will be provided.

8. Externally, social distancing should be maintained, and staff will be happy to answer all questions from a reasonable distance.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites.

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