The Role

The role of a Homestay Specialist is wide and varied. You will often be the first voice of Unique Homestays, building strong relationships with guests and owners alike. Your primary focus is to deliver a personable and memorable experience for our discerning clientele. This will include providing a bespoke service to brides and grooms, helping to arrange last minute luxury escapes, and organising large celebratory occasions in grand country homes.

The Person

The ideal candidate will immerse themselves in our portfolio of outstanding luxury homes, have the opportunity to visit them, and become an expert on all their distinctive quirks, revelling in sharing these with our clients. You will enjoy providing exceptional customer service, being attentive to the needs of our exclusive clientele and confident in creating bespoke travel solutions.

You will be part of a team working to ensure a consistent level of excellence and expertise in all communications, as you would expect when representing a luxury brand. Relevant experience, especially providing a personal level of customer care in the luxury market, would be a strong advantage.

Our welcoming, inspirational and expanding team would embrace your commitment to detail and the drive to achieve targets. There will be continued opportunities for those who display determination to always go the extra mile.

Qualities

In addition to expected office skills, such as a confident working knowledge of Microsoft Office programs and email systems, you will be a genuine people-person with an exceptional telephone manner. You will possess outstanding written and verbal communication skills, coupled with a professional yet warm approach. The ideal candidate will be industrious, adaptable and able to juggle multiple tasks with ease, working both collaboratively within the team and independently when required.

Main Tasks

In this role, you will manage your own inbox of new and existing enquiries from guests eager to book a stay in one of our unique properties. Your day-to-day responsibilities will include:

• Guest Relationship Management: Act as the first point of contact, delivering a warm, professional and personalised service for all enquiries and bookings.
• Owner and Property Expertise: Develop in-depth knowledge of the property portfolio, including distinctive features, to confidently advise and inspire guests.
• Bespoke Travel Solutions: Curate and coordinate tailored experiences, from last-minute getaways to large-scale events, ensuring a seamless and memorable stay.
• Operational Excellence: Manage enquiries and bookings efficiently, maintaining accuracy and consistency in communication while upholding the standards of a luxury brand.

The Details

• Hours: 37.5 hours per week, including some late evening shifts and a rotation of regular weekends
• Location: Office-based in St Columb with flexible hybrid working options (please note that this is not a fully remote role). Occasional travel may be required. 
• Salary: Competitive, c. £28,000pa
• Benefits:
  • 25 days holiday + bank holidays + your birthday off*
  • Flexible hybrid work options* 
  • Additional holiday for long service
  • Option to purchase extra holiday
  • Private healthcare*
  • Income protection*
  • Enhanced pension contributions

*available after completion of probation.

Apply Now

If you’re ready to bring high-quality service, impact and a highly engaging level of warm professionalism, we’d love to hear from you.

To apply, please email your CV and cover letter to careers@uniquehomestays.com sharing what makes you the perfect fit for this opportunity.

- Closing date: 31st October 2025